Tickets

Description

Brentasoft Ticketing System: Your Ultimate Customer Service Solution

Brentasoft's ticketing system has been carefully designed to optimise and simplify the handling of requests for assistance customers. Seamlessly integrated into the Brentasoft CRM, our ticketing module is ideal for any company that aims to provide exceptional, efficient and personalised customer service. That's what makes our ticketing system the right choice for you:

1. Facilitated opening of tickets:
   • Via Login in the Management System: Quick and simple creation of tickets through the management interface.
   • By email: Possibility to automatically open a ticket by sending an email to the dedicated address, thanks to the IMAP connection.
2. Simplified Access with Alphanumeric Public Link:
   • A unique link is generated for each ticket, allowing customers to read and respond to the conversation without logging in every time.
3. Centralized Management from the Control Panel:
   • View, categorize, prioritize, assign and interact with all tickets in one platform.
   • Closing and feedback for continuous optimization of the service.
4. Automatic Ticket Updates:
   • The system automatically tracks email responses and updates existing tickets, ensuring smooth communication.
5. Security and Privacy:
   • Public links are generated with security in mind, ensuring that sensitive information remains protected.
6. Complete integration with Brentasoft CRM:
   • Collaborates with other CRM modules for a 360-degree view of the customer and efficient management of requests.
7. Mobile and Web support:
   • Flexible access from various devices for quick response to customer requests.

The Brentasoft ticketing system is the solution that combines simplicity, efficiency and innovation, putting your customers' needs at the center. Contact us today to find out how we can take your customer service to the next level!